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5

Cycrest Systems

4.977 Google reviews

Locally owned since 1990, with reviewers describing 10- to 20-year relationships. Strong on business phones and compliance, lighter on modern security services.

60.6 of 100
Founded
1990 (BBB)
Ownership
Locally owned, single Spokane office
Team
About 20 staff
Google rating
4.9 from 77 reviews · BBB A+
Pricing
Hourly, prepaid blocks or flat monthly; VoIP $8.50–$29.50/phone
Contract
Not published
Support hours
Monday to Friday; embedded onsite staff available
Response time
Not published
Certifications
None named
Industries
Eight listed; no industry pages
Strengths
  • Long client relationships
  • Published VoIP pricing
  • HIPAA, PCI, SOX and CMMC compliance pages
Watch for
  • No 24/7 help desk
  • No managed detection or pen testing
  • No case studies

Score breakdown

How the score breaks down

Each criterion is scored from 0 to 10 from public sources, then weighted. Every firm is scored on the same ten criteria and weights.

CriterionWeightScore (0 to 10)
Local presence10%10
Years in business10%10
Reviews20%8.3
Depth of service15%6.4
Pricing transparency10%6
Response time / SLA10%3
Certifications and partners10%1
Team size and support5%5
Industry focus5%3
Recognition5%1
Overall score100%60.6 of 100

See how we score every firm